Returns & Exchanges
At Vitra Jewellery, we want you to be completely satisfied with your purchase. If your piece isn't perfect, we offer a 30-day return policy for all unworn jewelry in its original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely place your jewelry in its original Vitra gift box and protective pouch to ensure it arrives back to us in pristine condition.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing