Frequently Asked Questions
Everything you need to know about your next Vitra piece.
What materials are used in Vitra Jewellery?
Our collections are crafted from premium 18k gold-plated brass, 925 sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.
How should I care for my jewellery?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Vitra pouch when not in use and clean gently with a soft microfiber cloth.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer a warranty on your products?
Yes, all Vitra Jewellery pieces come with a 6-month warranty covering manufacturing defects. This does not cover accidental damage or natural wear and tear.
Can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.